So … as we go through life, “they” want us to sign on the dotted line, get out the credit card, make a commitment …
If you are like me, you will be no fan of 18 month mobile phone contracts, the Sky contract, the BT contract that is only cheap for the first 3 months? I hate being “locked-in” – what if you change your mind – want to move on or even worse – find something better and cheaper the week after you signed up … Do you have a sneaking suspicion that the big energy deal’s aren’t in your favour at all – are you “confused dot com” and wanting to switch all the time for the cash incentive?
If you are in agreement, then maybe it’s time to consider WHY these contracts exist…
If someone knows you are going to be paying every month for a long time, they can start to count on the money that WILL be coming in, and give you savings and discounts – it makes it easier to plan, and they feel the security of stream of revenue for some time to come.
When each deal is a “one-off” you never know whether you will be in “feast or famine”, but if you have a number of contracts, you can work out exactly how many days / people you will need to look after them, for a given year …
So, that’s the thinking behind my support contracts – but I want to stress – I’m not interested in locking people in for a long time into something they cannot get out of, without an expensive “buy-out” – I hate that idea, and the companies who peddle such inflexible contracts.
So what would a Newtss Ltd support contract give you?
What I offer is a menu of choices – for things that need doing every year – things that need to be remembered if you want your computer equipment to keep running smoothly, for important files to be backed up, for your security solutions to be up to date, for someone to turn to for unbiased advice when you need to make a decision which might involve a new IT purchase.
So you choose the things you think you need, and I work out what that would cost on a monthly or annual basis. Then you decide whether you want to go ahead – simple as that.
If you want to end the contract during a covered period, just let me know, and I will work out any payments or refunds needed to end the contract. I would like to think I stand or fall on reputation, and the quality of the service delivered.
One other thing, where I think the big companies fall down, is in the size of operation – it’s all too easy for your needs to get lost in the noise from thousands of jobs going on at any one time – for your computer to get fixed, but people forget to tell you it’s ready.
My promise to potential customers is that, if you take out a contract, you will be joining a select few – I know how many organisations and individuals I can support with the staff I have, and I don’t intend to go beyond that, without making sure the staff to support ratio is correct.